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Nordic
IT support provider · Based in Madison
About
Nordic is a healthcare IT consulting firm founded in 2010 that focuses exclusively on healthcare, offering Epic and Oracle Health EHR work, data and analytics, AI, cybersecurity, revenue cycle, managed services and staffing, plus strategic advisory, change management and vendor selection for health systems. It has offices in Madison, Dallas and four Canadian cities.
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MadisonWI.com guide
Choosing an IT support provider in Madison
Decide whether you need help by the hour or a managed service with a monthly fee that covers monitoring, updates, backups and help desk support.
Read the rest of the guide
Ask how backups are handled and tested, how they protect against ransomware, and how quickly they respond to an outage. You should keep administrator access to your own systems and accounts.
Ask for a written agreement that spells out response times, what's covered, and how you'd get your data and passwords if you switch providers.