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BlueTree Network
IT support provider · Based in Madison
About
BlueTree Network on Vernon Boulevard is a consulting firm founded by former Epic leaders from Madison that helps health systems with Epic through staff augmentation, training, change management, revenue cycle and analytics work, and runs a platform matching independent Epic experts with projects. It has offices in Madison, New York and Denver.
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MadisonWI.com guide
Choosing an IT support provider in Madison
Decide whether you need help by the hour or a managed service with a monthly fee that covers monitoring, updates, backups and help desk support.
Read the rest of the guide
Ask how backups are handled and tested, how they protect against ransomware, and how quickly they respond to an outage. You should keep administrator access to your own systems and accounts.
Ask for a written agreement that spells out response times, what's covered, and how you'd get your data and passwords if you switch providers.