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What do I do if my water is off or I see a water main break in Madison?
A common question, answered by the MadisonWI.com editors · November 13, 2026
1 answer
From MadisonWI.com
If you're a Madison Water Utility customer, call the Water Utility. For a water main leak or break, the Utility lists its General Information line at 608-266-4651. For emergencies or a sudden change in water pressure, call the 24-hour Waterworks Operator at 608-266-4665 and follow the operator's instructions. The Utility's page doesn't say whether the general line is staffed after hours, so use the 24-hour number at night or on weekends. The Heim Building (119 E. Olin Ave.) is open Monday to Friday, 7:30 a.m. to 4:00 p.m. The City's page doesn't list other steps, such as what to do in your home. This covers Madison Water Utility service; other communities have their own water utilities. Source: City of Madison Water Utility, Contact information (checked November 2026).
Written by the MadisonWI.com editors · November 13, 2026